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Satisfying our customers is a business philosophy that we respect,
practice, and emphasize in our business.
If you are not happy with your order, you may return it within 5 days for a
full refund. This means returning unopened or unused items. Unless the return is
due to an error made by Crawfish Town USA®, we cannot refund Shipping Charges.
Due to our quality assurance shipping procedures, we guarantee that all items
shipped are in good quality condition. Crawfish Town USA® will not accept
returns or exchanges on any items that have been opened or where the tamper
evident seal has been broken. A 15 % Restocking Fee will accessed on all
returned orders pending condition of the item returned. To return a
Crawfish Town USA® Gift Shop item,
you'll need to request a Return Merchandise Authorization (RMA)
number. This can be done by contacting our service department via email, by telephone
or Use our
online form to request an RMA. NO
returns of any type will be accepted without an RMA. Include
your packing slip with the return authorization number and simply pack your
items in the same packaging it was shipped in and return it to:
Crawfish Town USA
2815 Grand Point Hwy
Breaux Bridge La, 70517
PLEASE NOTE: You are responsible for the return shipping costs if you are
asking for a refund and are returning unopened or unused product. A 15 %
Restocking Fee will accessed on all returned orders pending condition of the
item returned unless it is the fault of Crawfish Town USA® for the wrong item
shipped to you. Allow 15 days from the time you return your package for a full
refund to your credit card or exchange of goods. We will notify you via email as
soon as the refund or exchange is completed.
Damaged or Unusable Items:
Crawfish Town USA® takes every extra precaution in packaging your purchase to
ensure it arrives undamaged. All jars and glass items are wrapped in air-bubble
or foam cushioning followed by the use of anti-static, polystyrene peanut shaped
loose fill to eliminate movement of contents during shipment. In the event that
you receive damaged product, please contact us via email, by telephone or
Use our
online form to request an RMA
within 5 business days of receiving your package. In the event you receive
damaged food items, we will ship you an identical replacement at no charge
pending a claim with the the common carrier. If you should have a package that
contents are damaged you must call the original carrier (UPS) to report
that your package has been damaged. A claim must be made in order for Crawfish
Town USA® to send a replacement. Please retain all packaging material for our
freight carrier’s collection. See return procedures below for further
instructions.
Need to Return a product
To return a Crawfish Town USA®
Gift Shop item,
you'll need to request a Return Merchandise Authorization (RMA)
number. This can be done by contacting our service department via email or by telephone. NO
returns of any type will be accepted without an RMA.
To request an RMA:
By phone: 337-667-6148 By Fax 337-667-6745
Monday - Friday: 8 a.m. - 9 p.m. CT
Saturday: 9 a.m. - 5 p.m. CT
By e-mail:
or Use our
online form to request an RMA
We'll need the following information to authorize your return:
- Customer name
- Invoice number
- Item serial number(s)
- Nature of the problem
In general,
we accept
returns on merchandise that get damaged during shipping. It is your
responsibility to inspect the entire contents of your package before
signing the bill of lading. If any items in your shipment are
damaged refuse delivery on the entire package, credit will be issued
toward one of the following:
- FUTURE PRODUCT
PURCHASES
- A FULL CASH
REFUND
- For items returns not due to
damage or error, ORIGINAL SHIPPING
CHARGES ARE NOT REFUNDED ON RETURNED ITEMS.
Customers are responsible for all shipping charges back to
us on
returned items, and we will
pay the shipping charges on the replacement or exchange item(s)
going back.
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