Satisfying our customers is a business philosophy that we respect, practice, and emphasize in our business.

Need to Return a product

To return a Crawfish Town USA brand product, you'll need to request a Return Merchandise Authorization (RMA) number. This can be done by contacting our service department via email or by telephone. NO returns of any type will be accepted without an RMA.

To request an RMA:
By phone: 337-667-6148    By Fax 337-667-6745
Monday - Friday: 8 a.m. - 9 p.m. CT
Saturday: 9 a.m. - 5 p.m. CT
By e-mail:
or Use our online form to request an RMA

We'll need the following information to authorize your return:
- Customer name
- Invoice number
- Item serial number(s)
- Nature of the problem

In general, we accept returns on merchandise that get damaged during shipping. It is your responsibility to inspect the entire contents of your package before signing the bill of lading. If any items in your shipment are damaged refuse delivery on the entire package, credit will be issued toward one of the following:

• FUTURE PRODUCT PURCHASES
• A FULL CASH REFUND
   
  • For items returns not due to damage or error, ORIGINAL SHIPPING CHARGES ARE NOT REFUNDED ON RETURNED ITEMS. Customers are responsible for all shipping charges back to us on returned items, and we will pay the shipping charges on the replacement or exchange item(s) going back.